State Farm® Insurance Agent Aixa Hernandez
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Joe Costello
May 27, 2025
5
out of
5
rating by Joe Costello
"I moved to Key Largo, Florida in early May. I had on my long list of things to do -- change my car insurance from California to Florida. While I was finishing my drive across country, I got a call from Aixa. Over two phone calls, everything got completed and I was insured by the time I arrived, including ending my policy in California. That is unbelievably great customer service. Thank you, Aixa!!!!"
We responded:
"Thank you Joe, We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know! #statefarm#aixahernandezagency"
Fernando Melo
May 21, 2025
5
out of
5
rating by Fernando Melo
"I highly recommend Aixa Hernandez Statefarm Agent! I spoke with Paola, she was helpful, professional and knowledgeable. I can't say enough about them! They are Great!"
We responded:
"Thank You Fernando, we’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
Victoria
May 19, 2025
5
out of
5
rating by Victoria
"New to the state farm family and I must say so far its been a good experience."
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs. "
Francisca Gonzalez
May 8, 2025
5
out of
5
rating by Francisca Gonzalez
"El mejor lugar para la gente que no saben mucho inglés o no saben cual seria las opciones de seguro pues este es el mejor lugar para todo tipo de pólizas de vida o cualquier tipo de seguros. Todas son muy amables te sientes en familia."
We responded:
"Gracias por tomar su tiempo y darnos una evaluacion de servicio. estamos aqui para ayudarle y explicare las opciones disponibles en el ambito de seguro.#aixahernandezagency#statefarm"
christine oneill
May 8, 2025
5
out of
5
rating by christine oneill
"We had an issue with the underwriters for our boat policy and this state farm agent, Paoula, went beyond the call of duty, and pursued the right outcome for us!"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help! "
Julieta Arjona
May 8, 2025
5
out of
5
rating by Julieta Arjona
"I have all my policies with Aixa Hernandez. Francesca is very professional and attentive. Every time I have a question, she's always there to help."
We responded:
"Julieta, thank you for your review. We appreciate your business. We can help you with all your insurance needs statefarm#aixahernandezagency "
Kilo G
May 8, 2025
5
out of
5
rating by Kilo G
"As far as car insurance or life insurance This is the best option and agency you can contact at any time of the day and very helpful and reliable staff and understanding every detail of the policy you would like to have. I spoke to the front desk if I’m not mistaken her name was Maira very helpful and friendly person ."
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help! "
willie Anderson
May 7, 2025
5
out of
5
rating by willie Anderson
"Christina Michael-Nathan has been wonderful from the start. She helped me get reinsured for one vehicle and within a couple of weeks helped me insure my new vehicle quickly with no worries. Thanks for everything!"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know! "
Seth Brown
April 30, 2025
1
out of
5
rating by Seth Brown
"Absolutely appalling customer service. Zero stars if I could. I just had the most hostile and unprofessional phone call with a representative from this agency—calling me about a mistake THEIR former rep (GRACE) made when writing my policy, and somehow treating it like it was my fault. Instead of taking accountability, they blamed me, accused me, and then threatened to cancel my policy over something I had no control over. To top it off, the woman on the phone admitted she didn’t even have the authority to cancel the policy—yet still spoke to me with a condescending tone and aggressive attitude like she did. When I defended myself, she had the audacity to claim I had the attitude. This is beyond unprofessional—it’s disrespectful and unacceptable. This office clearly lacks integrity, accountability, and basic communication skills. If this is how they treat their own customers over their own internal error, imagine the nightmare if you ever had to file a claim. Avoid Aixa Hernandez – State Farm at all costs. Homestead has better. Literally anyone else would be better."
We responded:
"Thank you for your review. I understand your frustration. As I explained to you over the phone, you cannot have a car policy with a Florida Identification only. That is why changes need to be done in the policy. I will be happy to help you if you let me. You can reach to me at 305 508 4835."
Linda Kirk
January 10, 2025
5
out of
5
rating by Linda Kirk
"Excellent customer service"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs. #aixahernandezagency#statefarm"
Luis Carralero
December 17, 2024
5
out of
5
rating by Luis Carralero
"Great personality - Called me just when I needed her also"
We responded:
"Luis, thank you for your review. We appreciate your business. We can help you with all your insurance needs #statefarm#aixahernandezagency "
Jessica perez
December 5, 2024
5
out of
5
rating by Jessica perez
"Paola has great customer service, very friendly and kind, and always tries to help customers out ."
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor! #aixahernandezinsuranceagency#statefarm"
Nancy Ostrofsky
November 21, 2024
5
out of
5
rating by Nancy Ostrofsky
"Any time I need help or information Christina Michael Nathan is always ready and so helpful, She listens well and doesn't get upset even though I ask the same questions over and over. Christina has a soothing voice and the ability to calm you down so softly. Her knowledge of all products and ability to get you exactly what you need is so helpful. State Farm is lucky to have her n their team."
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in Auto-Homeowners, Health and Life Insurance in the future, please don’t hesitate to reach out. We are here to help! #aixahernandezagency"
Luz Sanchez
September 25, 2024
5
out of
5
rating by Luz Sanchez
"Gracias señora Aixa y la señora Paola muy atentas y amables tengo varios años con este seguro y hasta la presente. Me va bien ? Un poco Triste porque me ha subido la cuota 😔 envíe a mi Familiar. A cotizar sus 2 carros y está muy contento con el precio gracias 🙏"
We responded:
"Gracias, Luz por sus comentarios. Estamos aqui para ayudarle en todos sus preguntas de seguro en Auto, Casas, Vida y polizas de salud.#aixa hernandezagency"
Ronda Maragh
September 5, 2024
5
out of
5
rating by Ronda Maragh
"Aixa was very professional, NICE, and has lots of patience, not a robot 😉 She took her time and always followed up. Thank you!"
We responded:
"Rhonda: Thank you for your review. I am here to help you with all your insurance needs-Auto-Life-Health-Homeowners.#aixahernandezagency"
Henry Zavala
August 21, 2024
1
out of
5
rating by Henry Zavala
"Called about my policy been with state farm for years left message for them to call me back waited all day never called me back poor customer service"
We responded:
"Good afternoon Henry. We tried to reach you after 6 pm but we did not have luck. I am sorry that we missed you. Will be reaching out to you tomorrow morning. "
greg daniels
August 14, 2024
5
out of
5
rating by greg daniels
"fast and easy, great service"
We responded:
"Greg, Thank you for your review. "
enrique gomez
August 13, 2024
5
out of
5
rating by enrique gomez
"Very happy with the service I received .very helpful in finding you great rates .thank you"
We responded:
"Thank you for taking time to review our office. We appreciate your business.#aixahernandezagency#statefarm"
Jazzine Herrera
August 5, 2024
5
out of
5
rating by Jazzine Herrera
"Francesca is best! I called for an insurance quote and she was very attentive and answered all my questions."
We responded:
"Jazzine, Thank you for your review. We are here to help you with all your insurance questions and needs. Auto-Life-Health and Homeowners.#statefarm#aixahernandezagency"
Ylinichna Valera
July 31, 2024
5
out of
5
rating by Ylinichna Valera
"Paola es muy competente."
We responded:
"Ylinichna: Thank you for your review. Paola always goes the extra mile. We are here to help her in all your insurance needs-Auto-Life-Home-Health.#aixahernandezagency#statefarm"
Patti
July 26, 2024
5
out of
5
rating by Patti
"Great place for all your insurance! They truly are the best"
We responded:
"Patti: Thank you for your review. We are here to help you with any questions or insurance needs you may have. We write Auto-Home-Life-and Health Insurance #aixahernandezagency#statefarm."
Alena Barai
July 11, 2024
5
out of
5
rating by Alena Barai
"I am currently working with Ms. : Paola Adamkiewicz . She is very pleasant and understanding about my situation . Excellent customer care. I really appreciate it."
We responded:
"Alena: Thank you for taking time to review our office. We are here to answer all your insurance questions-Auto-Home-Life-Health.#aixahernandezageny#statefarm."
JD Smith
May 7, 2024
5
out of
5
rating by JD Smith
"Great service and very helpful"
We responded:
"Thank you, JD, for your review. #aixahernandezagency"
Jayro Rodriguez
May 7, 2024
5
out of
5
rating by Jayro Rodriguez
"Muy buena e inmediata atencion, muy conforme"
We responded:
"Gracias por tomar tiempo para darnos sus comentarios. Estamos aqui para ayudarle en todas sus necesidades de seguro.#aixahernandezagency "
avi ben
April 26, 2024
5
out of
5
rating by avi ben
"Paula was so kind and Patient and so professional. I was very Satisfied. with the way she took care of me."
We responded:
"Avi, Thank you for taking time to review our service. At Aixa Hernandez Agency-State Farm our goal is to provide excellent customer service in all your insurance needs-Auto-Life-Health and Homeowners. #statefarm#aixahernandezagency"